Our babies are sold with a 5 day purchase Guarantee and a (One) Year Health Guarantee at no additional cost to you! You must have your puppy examined by a licensed veterinarian of your choice within 3 (three) business days of the received date.
Five (5)- Day Purchase Guarantee: Upon posession of your puppy you have 3 (three) business days to have your new baby examined by a licensed Veterinarian of your choice If your puppy, in the opinion of the veterinarian finds any concerns with the health of your puppy considered to be life threatening and not previously documented at time of sale, we will be happy to resume posession of the puppy and provide you with a healthy replacment puppy of equal value. This is more for your comfort and assurance than ours as we would never intentionally send you a unhealthy puppy.
One (1)yr Health Guarantee - Once your puppy arrives, you must have your puppy examined by a licensed veterinarian of your choice within three (3) business days.. Faliure to do so VOIDS all guarantees. At time of sale you will be given a Health Guarantee that will require a signature from the vet performing this exam, your signature which is to be returned to us as documentation for the warranty of your puppy. If at anytime during or after this visit your vet finds any health concerns deemed to be life threatening or debilitating we are to be notified immediately (within 24 hrs) of the diagnosis, and will have the opportunity to file a claim and we will provide you with a healthy replacement puppy of equal value. If there are no puppies available, one will be provided from the next available litter whelped. If you choose a puppy of greater value, then you will be responsible for the cost difference.
If at time of replacement, we do not have puppies available, our goal is to provide you with a replacement puppy in 180 days (6months) however due to our small number of breeding females that is not always possible. If you are not provided with a replacement puppy within 360 days of guarantee claim, (same sex, breed, and retail value of original puppy purchased), then you will be entitled to a full cash refund of your puppy’s original purchase price, shipping price will not be refunded.
NOTE: Minor Breed related, treatable or correctable conditions, any condition that may go away, or a condition in which the puppy is likley to out grow is not covered in the Health Guarantee.
There is no guarantee against Hypoglycemia, Coccidiosis, Parasites, and Viral or Bacterial Infections. We do not cover Cherry Eye, Entropion or Demodex due to the fact that this is very common in Bulldogs.
Note: There is no guarantee that this puppy can be shown or bred.
Note: There is no guarantee on the color or size of puppy now or as an adult.
Note: If a puppy is being returned for any health guarantee claim, you must also return all registration papers. Registration papers must be signed, transferring ownership back to "Melanie Miller c/o Our Heart 2 Yours English Bulldogs."
NOTE: Guarantee is NOT valid in case of accidental death or injury.
All sales are final, and "Our Heart 2 Yours will not be held responsible for any costs accrued after the sale.
Filing a Guarantee Claim :
A claim must be made within 24 hrs of diagnosis or findings and must also, include a written and signed statement from the veterinarian providing the date of the examination and an explanation as to why the puppy is considered to be a poor health risk. The statement must include a diagnosis of their findings, description of the symptoms supporting the opinions, copies of any labs/x-rays or diagnostic procedures assisting in making the diagnosis. The document must include the veterinarian's Name, License Number, VET Agreement Code and contact information (address, phone, email ect). This information will then be forwarded to our veterinarian(s) as we retain the right to a second opinion. With the information provided, if necessary, the two vets may consult via phone or email (for documentation purposes). We do reserve the right to have the dog re-examined by our own veterinarian(s) in certian circumstances (in such case buyer is responsible for the return shipment If the diagnosis is confirmed by our vet(s), we will resume posession of the dog and a credit will be given toward another puppy as we have listed in our Guarantee. There will be no refund on shipping charges.
Should the puppy die unexpectedly prior to being returned to our facility and the death falls within one year of the time of purchase "Our Heart 2 Yours English Bulldogs" will provide a replacement puppy as long as the Health Guarantee requirements have been met and the death is confirmed as being related to a birthdefect not previously noted.
To qualify for the Health Guarantee, you must have had your puppy examined by a licensed Veterinarian within 3 business days of it's arrival to you, returned the original signature portion of your Health Guarantee which was provided to you at the time of sale. You need to have kept the puppy under the care of a licensed veterinarian, Notified us of the findings immediatley after diagnosis, stayed in contact with us or our vet in reguards to the dogs condition and treatment and provided proventitive care up to the point of death. The care must include treatment deemed necessary for the diagnosis and had all vaccinations recommended by the veterinarian. To make a claim, you must provide a signed certificate from the veterinarian stating the specific cause of death and a copy of ALL of your puppy’s health records. At time of Claim, depending on circumstances surrounding the event , we obtain the right to request a complete autopsy at a Veterinarian of our choice (this may be within your state or we can request you send the body of the pup to one of our local vet for this proceedure). At which time if all parts of the guarantee have been met , you will be given a replacement puppy of equal value.
Puppies that have been shipped or have been living outside our home must be in otherwise good health when we resume possession, which will be determined by our vet at time of return. Puppy must be fully intact (not spayed or neutered), has not been bred and is to be returned with AKC/FCI paperwork, health records (showing preventive treatments, vaccinations, surgery(s) and worming's have been provided by a licensed veterinarian- NO EXCEPTIONS) buyers will be responsible for all costs in returning the puppy. A Exchange will be based on an individual bases and will be negotiated as they occur.
Failure to have the puppy examined by a Licensed Veterinarian within 3 (three) business days of purchase, VOIDS ALL GUARANTEES.
Bulldogs come with their own set of predisposed problems, it is your responsibility to know what they are and how they could affect your dog before entering this or any other purchase agreement..
Additional Health Insurance is available through 3rd party at a buyer expense. You can do a research an find a company suitable for you. We recommend QuickCare Pet Insurance Programs that will give you peace-of-mind. Not only they offer the most comprehensive, flexible pet care coverage - but also pay a higher percentage of your claim than other companies. QuickCare Pet Insurance meeting the real-life needs of today's cats, dogs and owners.For your convinince just go here Health Insurance For Pets